But, when recipient hit reply in Microsoft Outlook, it will point the email to "the right email address" of the sender, not to email@example.com
When recipient open the same email not with Microsoft Outlook, example: using gmail.com, the sender "firstname.lastname@example.org on behalf of" is not there. Salesforce is not adding that into the email, that is caused by the email client, which is specific to Microsoft Outlook. Below is screenshot from other email client:
To remove "email@example.com on behalf of" follow these steps:
- Click on Setup | Email Administration | Deliverability
- Locate the Email Security Compliance section
- Unselect the Enable Sender ID compliance box
- Click Save button
The emails you send will no longer include the "firstname.lastname@example.org on behalf of".
This is how it looks when open from other email client (such as: gmail.com), notice there are no differences before and after we change Sender Id compliance.