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Friday, February 12, 2016

How to delete Salesforce for Outlook database?


When you setup Salesforce for Outlook to a computer, Salesforce for Outlook will create database on local computer. But, for some reasons Salesforce for Outlook sync may error because of the databases corrupted.

To fix the issue, we can delete the Salesforce for Outlook database manually through the steps below:
  1. Close Microsoft Outlook
  2. Close Salesforce for Outlook from tray icon by right click the icon and select Exit
  3. Click Start menu
  4. Type %appdata% and hit enter 
  5. Open Salesforce.com folder 
  6. Open Salesforce for Outlook folder 
  7. Delete DB folder
Open Microsoft Outlook and Salesforce for Outlook again, you need to re-configure Salesforce for Outlook by entering your Salesforce login credential and following Salesforce for Outlook setup screen. Salesforce for Outlook will re-create the database again. But, if you still get error when sync, log a ticket to Salesforce support.



This blog is written with Salesforce for Outlook version 2.9.3 with Microsoft Outlook 2013 on Windows 7 machine.